Our Promise

Refund Policy

We keep it simple. If we don't deliver, you don't pay. No fine print, no runaround.

Our Satisfaction Commitment

If we complete the service and you feel our work fell short, we'll refund 10% of the service fee to your original payment method. No questions asked. It's the least we can do.

Refund at a Glance

Service not started within 3 business days of payment

Full refund

Service is in progress — you request a cancellation

Refund after deducting government fees & third-party charges already paid on your behalf

Service completed but you are unhappy with our work

10% of the service fee refunded to your original payment method

When Work is Already in Progress

If you cancel after we've started, we'll share a transparent breakdown of what has already been spent. The remaining amount will be refunded within 5–7 business days.

Cannot be refunded

Government fees, stamp duty, or registration charges paid on your behalf
Third-party costs already incurred
Expert consultation fees once the session has been conducted
Services where documents have already been retrieved or submitted

How to Request a Refund

Contact us within 7 days of the payment date. Include your payment reference and reason. We'll respond within 2 business days.

Processing Time

Approved refunds are credited to your original payment method within 5–7 business days.

Changes to This Policy

TLB reserves the right to update this policy at any time. The latest version will always be available on this page.

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